Return and Refund Policy

Effective Date: 19/12/2024

Thank you for shopping at PlantoArt! We value your satisfaction and are committed to ensuring a seamless shopping experience. Below is our detailed Return and Refund Policy.

Returns

We offer a 48-hour return window starting from the time your product is picked up. If you wish to return a product, please ensure that:

• The product is in its original condition, unused, and undamaged.

• The original packaging and any accessories or documentation are included.

• You provide proof of purchase, such as an invoice or receipt.

• Returns must be requested within the designated time window to ensure eligibility.

To initiate a return, contact us at plantoart.marcom@gmail.com or via WhatsApp at +918866522449 within the 48-hour window. Once your return is approved, we will guide you through the process. Returns are subject to a quality inspection by our team to ensure the product meets our return conditions. If your return is approved, we aim to make the process hassle-free with clear instructions provided promptly.

Refunds

Refund requests can be made within 12 hours of the product being picked up. To be eligible for a refund:

• The returned product must meet the conditions outlined in the Returns section.

• You must contact us at plantoart.marcom@gmail.com or via WhatsApp at +918866522449 to submit your refund request.

Once your return is received and inspected, we will notify you about the status of your refund. Approved refunds will be processed within 5-7 business days via the original payment method. In case of delays due to banking or technical issues, we will keep you informed. Refund timelines may vary slightly depending on the payment service provider, but we strive to ensure quick resolutions for our customers.

Cancellation Policy

If you wish to cancel an order, please contact us as soon as possible at plantoart.marcom@gmail.com or via WhatsApp at +918866522449. Cancellations will only be accepted if the order has not yet been shipped. If the order has been dispatched, you may initiate a return once the product is delivered. Timely communication is crucial for a successful cancellation request.

Exceptions

We regret that the following items cannot be returned or refunded:

• Custom or personalized products.

• Products damaged due to misuse, improper handling, or external factors beyond our control.

• Items not meeting the conditions outlined in the Returns section.

• Clearance or final sale items, which are marked as non-returnable.

• Items received in a damaged state that were not reported within 24 hours of delivery.

Shipping Costs

• If the return is due to an error on our part (e.g., wrong or defective product), we will bear the return shipping costs.

• For other returns, the customer is responsible for the return shipping costs.

• Shipping fees for the original purchase are non-refundable unless otherwise stated.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us immediately at plantoart.marcom@gmail.com or via WhatsApp at +918866522449. Provide clear photographs of the product and its packaging to help us process your claim quickly. We may offer a replacement, repair, or refund depending on the situation. For quicker processing, ensure the images clearly show the issue.

Contact Us

If you have any questions or need assistance, feel free to reach out:

• Email: plantoart.marcom@gmail.com

• Phone/WhatsApp: +918866522449

We’re here to help and ensure your satisfaction with every purchase at PlantoArt. Our team is dedicated to addressing your concerns and enhancing your shopping experience with us.